Shipping policy
Shipping policy
Your order will be processed and completed in the order it arrives. You will receive an order confirmation by email as soon as your payment has been made.
Delivery time
Products are delivered to Posti within 2– 4 business days of ordering, except for personalized products, for which an electronic version is sent first.
Delivery method
We deliver orders via Posti as a letter or parcel, depending on the size and weight.
You can choose the delivery method that suits you best from the available delivery methods at checkout. You will see the exact delivery costs after you have selected the delivery method you want for your order. Delivery costs include postage and packaging costs.
Postage costs for letter items start at €3.90. Posti delivery time is generally 4 business days from the date of dispatch.
For parcel orders, postage costs start at €6.90. The price and delivery time of a postal parcel are determined by its size. For example, the delivery time for a Small Parcel is 2–3 working days.
The postal package includes a tracking code, which you will receive in the delivery email. It is not possible to receive a tracking code for letters.
The storage period for packages collected from post offices and ATMs is 7 days. If the shipment is returned to us undelivered, we will charge €9.90 for re-sending.
Kemi Amelia is not responsible for any delays caused by the Post Office.
Please note that not picking up the package does not constitute a cancellation. If you wish to cancel your order, please contact us by email at info@kemiamelia.com.
Pick-ups from the office are always arranged separately. Currently only domestic deliveries.
Exchange and return
The customer has the right to exchange or return (excluding earrings) products within 14 days of receiving them in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and saleable products that are in their original packaging.
If you would like to exercise your right to exchange or return, please contact us at info@kemiamelia.com. We will send you return instructions in response to your email.
The right of cancellation does not apply to personalized products that have already been made using the information provided by the customer, as we cannot resell them.
The right of cancellation does not apply to earrings due to hygiene reasons.
The customer is responsible for the costs of exchange and return.
Some products are manufactured based on the customer's order and, in accordance with Chapter 6, Section 16 of the Consumer Protection Act, the right to exchange and return does not apply to products that are manufactured and personalized according to the customer's wishes.
About printing errors
The customer provides the texts that will be included in the product when ordering and is responsible for the accuracy of the texts. However, if we make a mistake and you notice a printing error, please send us an email about the detected error to info@kemiamelia.com and we will send you a new, error-free product in exchange.
As a customer, you have a 7-day notice period to complain about a mistake we made.
Color variations on screen and in the finished product
Please note that colors on your screen and the finished product may differ.
Every monitor reproduces colors differently and the shades of the finished product may differ from your monitor.